23 answers · Just 7 FAQ
The 7 Promise
90 days to love it, or your money back. Keep the pouch.
The 7 Promise questions
What is the 7 Promise?
You have 90 days from delivery to love Just 7. If you don't, email us and we'll refund that order in full. Keep the pouch. No return needed.
How long do I have to ask for a refund?
90 days from delivery.
Do I need to return the pouch?
No. Keep the pouch. No return needed.
How do I get a refund?
Email us. Contact us and tell us your order.
Does the 7 Promise cover subscriptions?
Yes. It covers every order, one-time or subscription, not just your first.
Is there a limit on refunds?
One refund per household.
Where does my refund go?
Back to your original payment method, usually within 5 to 10 business days.
How long does a refund take?
Usually 5 to 10 business days after we process it.
Do I get a full refund?
Yes, a full refund of that order.
Can I get a refund on an opened pouch?
Yes. You have to try it to know, so opened pouches are covered.
What should I include in a refund email?
Your name and order number. A reason helps us improve but isn't required.
Do I pay return shipping?
No. There's nothing to send back.
Why one refund per household?
It keeps the promise fair and sustainable for a small brand.
Do I need a reason to get a refund?
No. We'd love to hear why, but it's not required.
Can I get a refund after 90 days?
The 7 Promise covers 90 days from delivery. Past that, reach out and we'll see what we can do.
When does the 90 days start?
From delivery.
Does the 7 Promise cover multiple pouches?
It covers the full order you're asking about. One refund per household.
Is the 7 Promise a money-back guarantee?
Yes. 90 days to love it, or we refund that order in full.
Can I exchange instead of a refund?
If something arrived damaged or wrong, we'll replace it. Otherwise, the 7 Promise is a refund.
Does canceling a subscription give me a refund?
Canceling stops future deliveries. For a past order, use the 7 Promise within 90 days of delivery.
Where do I read the full refund policy?
Here: returns and refunds.
Why don't you make me send it back?
Shipping a used pouch back wastes fuel and packaging. Keep it, share it, or finish it.
Does the 7 Promise cover gifts?
Yes. The recipient can contact us within 90 days of delivery. One refund per household.
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