28 answers · Just 7 FAQ
Shipping
When, where and how Just 7 ships.
Shipping questions
When do orders ship?
Orders ship Jan 11th.
Is shipping free?
Free on every subscription order and on one-time orders of 2 or more pouches.
How much is shipping for one pouch?
One-pouch shipping costs are set before launch. Order 2 or more, or subscribe, and shipping is free.
Where do you ship?
Shipping areas are confirmed with our fulfillment partner before launch. Add your ZIP when you pre-order so we can plan.
Do you ship to Canada?
Shipping areas are confirmed before launch. Add your postal code when you pre-order so we know you're there.
Do you ship internationally?
We'll confirm shipping areas before launch. Pre-order with your postal code so we can plan.
Do you ship to Alaska and Hawaii?
Shipping areas are confirmed before launch. Add your ZIP when you pre-order.
Do you ship to PO boxes?
We'll confirm this with our fulfillment partner before launch.
Do you ship to APO/FPO addresses?
We'll confirm military addresses before launch. Add yours when you pre-order so we can plan.
How long does shipping take?
Delivery times are confirmed with our fulfillment partner before launch.
How is Just 7 packed for shipping?
Pouches ship flat in a mailer. No plastic jug.
Will my pouch fit in my mailbox?
The pouch is about 1/8 in thick and ships flat in a mailer.†
How will I track my order?
You'll get a shipping email with tracking once your order ships.
What if my order arrives damaged?
Send us a photo and we'll replace it. Contact us.
What if I get the wrong order?
Send us a photo and we'll replace it.
What if my package is lost?
Email us and we'll send a new one.
Can I change my shipping address?
Yes, before your order ships. Contact us as soon as you can.
Do subscriptions ship automatically?
Yes, every 4, 8 or 12 weeks, your pick. Skip or change anytime before it ships.
Can I choose expedited shipping?
We'll confirm shipping options before launch.
Will the sheets survive hot or humid delivery?
The pouch is sealed to keep moisture out. Bring it inside soon after delivery and store it dry.
Will the sheets freeze in winter delivery?
Cold doesn't hurt dry sheets. Let the pouch reach room temperature before opening.
Do you ship from the US?
We'll confirm where orders ship from with our fulfillment partner before launch.
Can I pick up my order?
No local pickup. Orders ship by mail.
Is there a signature required?
Not planned for standard orders.
Do I pay customs or duties?
If we ship internationally, any duties will be shown at checkout or by the carrier. Shipping areas are set before launch.
Where's your shipping policy?
Here: shipping policy.
Can I ship a gift to someone else?
Yes. Use their address at checkout when orders open.
How heavy is a pouch?
Light. Thirty sheets of roughly 2 g each, plus the pouch.†
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