38 answers · Just 7 FAQ
Ordering and pre-order
How pre-orders work and what happens next.
Ordering and pre-order questions
How do I pre-order Just 7?
Pop your email in the pre-order form. Pre-order now. Orders ship Jan 11th.
Do I pay when I pre-order?
No. The form only takes your email. Nothing is charged on this site yet.
Is pre-ordering a commitment?
No. Joining the list doesn't commit you to buy.
What happens after I pre-order?
You'll get a confirmation email, then updates as Jan 11th gets close.
I didn't get a confirmation email. What now?
Check spam and promotions. Still nothing? Contact us.
Can I pre-order more than one pouch?
Yes. Tell us how many when we email to open orders. 2 or more pouches ship free.
Can I pre-order a subscription?
Yes. Choose subscribe and save when orders open: $15 a pouch, every 4, 8 or 12 weeks.
Is the cart on the site real?
It's a preview. You can try it, but nothing is charged or sent yet.
Why can't I check out yet?
We're finishing samples and checking every document before we sell a single pouch.
What does the pre-order form ask?
Your email, plus optional details like who's in your home and your ZIP so we can plan shipping.
Why do you ask who's in my home?
It's optional. It helps us know if you have pets, kids or sensitive skin so we send the right tips.
Why do you ask for my ZIP code?
It's optional and helps us plan shipping areas.
Will you sell my email?
No. We never sell or share it. Privacy policy.
Can I unsubscribe from pre-order emails?
Yes, anytime, with one click at the bottom of any email.
How many emails will I get?
Only Just 7 news: launch updates, shipping and the occasional guide. No spam.
Is there a pre-order discount?
Pricing is the same for everyone: $19 one-time, $15 subscribe and save, $14 each on 3 or more with subscribe and save.
Can I change my pre-order?
Yes. Nothing is locked in until you check out when orders open.
Can I cancel my pre-order?
Yes. Just unsubscribe or tell us. Nothing was charged.
Will pre-order customers get first dibs?
Yes. People on the list hear first when orders open.
Can I pre-order as a gift?
Yes. Join with your email and send it to the recipient when orders open.
Will there be gift cards?
Not at launch. We'll add them here if that changes.
Can I order by phone?
No phone orders. Pre-order on the site or contact us with questions.
Can I buy Just 7 on Amazon?
Not at launch. Pre-order on just7sheets.com, and we'll post any other stores here.
Can I buy Just 7 at Walmart, Target or Costco?
Not at launch. Just 7 is sold on just7sheets.com for now.
Is Just 7 sold in stores?
Not yet. We'll list stores here if that changes. Shops can ask on our business page.
What payment methods will you accept?
We'll confirm payment options when checkout opens before launch.
Will you accept PayPal, Apple Pay or Google Pay?
We'll confirm payment options when checkout opens.
Do you charge sales tax?
Tax is calculated at checkout where required.
Is the pre-order form secure?
We only ask for an email and optional details, never a card. Privacy policy.
Can I pre-order from outside the US?
Add your postal code when you pre-order so we can plan. Shipping areas are confirmed before launch.
Why Jan 11th?
That's when our first batch is scheduled to ship. Pre-order now so you're in it.
Will the ship date change?
If anything changes, pre-order customers hear first by email.
What if I miss the first batch?
You can still order after launch. Joining now keeps you first in line.
Can I pre-order Just 9?
Not yet. Join the list and we'll tell you when Just 9 opens.
Do I need an account to pre-order?
No. Just your email.
Is there a limit per household?
No limit on orders. The 7 Promise refund is one per household.
Where is the pre-order page?
Right here: just7sheets.com/pages/waitlist.
Why does the site say Pre-order now?
Pre-order now. Orders ship Jan 11th. Joining is free and takes your email only.
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